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Businesses Need Both Apps and Mobile Websites - The debate is now over!

29/3/2016

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Until recently, you needed to employ a custom developer at considerable expense if you wanted to create an app for your SMB. The good news is that, for your average small business operating on a tight budget, there are now cheaper options if you want provide your customers with a dedicated app.

You may still ask if it’s worth it.  After all, you have a website and that works just fine.​
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When you realize that over 80% of moms always have their mobile phone with them and make 33% of their online purchases on them, you begin to see level of disruption smartphones have caused. In the next 10 to 15 years, it’s possible we’ll buy from our mobile or tablet only. If you look at the large millennial demographic, 69% buy products on their smartphones, many from dedicated apps.
  • Nearly half of us nowadays make trips to the mall with a mobile phone in our pocket or bag.
  • One in three of us who shop in multiple ways use a mobile phone to browse.
  • Typically, Hispanics spend 6 more hours than non-Hispanics on their mobile phone each month.

If you want to attract more customers, you need more than a simple mobile-enabled website. You need a dedicated app—something that is there as soon as a consumer looks at their screen and is accessed with the touch.

Small Businesses Are Creating More Apps Than Ever

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The growth of white label app builders and off-the-shelf Software Development Kits (SDKs) has been helpful. Many businesses now see app development as a primary part of their marketing strategy. With ready-to-use frameworks available that are both feature-rich and scalable, things are looking good. App developers are responding to this by creating better provisions, like ongoing management and user metrics that inform design and further boost performance.
According to TechCrunch, it’s not only small businesses that benefit from the new landscape.
“Even large enterprises that have a thing for custom development have started appreciating the need for tools that play nice with their incumbent IT landscape — and many SDK providers have matured to address that need.”
While cost was once a prohibitive factor in the app development, app builder address that problem. Now features, scalability and ease-of-use are the primary concerns for businesses building apps.
What types of small businesses are actually making apps?
It’s not just one industry driving demand. Of the 40k+ Android, iOS, and HTML5 apps published between June 2014 and March 2015, 6.4% were for health and fitness businesses and 7.7% were for the food and drink industry. 5% were also published by hairdressers, 3% by spas, and 3.9% for the automotive industry. Religious organization, charities, event organizers, and legal eagles are producing their share of apps as well.

Reports state that developing a “small app” can cost $3000 – $8000. More complex apps can cost anywhere from $50,000 to $150,000!


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The flexibility of today’s apps benefits more businesses and organizations than not. You can preview hairstyles to see which one suits you, order food before you get to the restaurant, send a prayer or make a donation, and much more. The low cost of development means businesses can offer apps for free without burning a hole in their operating budgets. They can also provide value-added extras that websites often can’t, like immediate push notifications.
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How are small businesses benefiting from mobile apps?
Mobile apps make it easier and quicker for existing and potential customers to use an online store. Businesses can send notifications of the latest offers and monitor buying behavior both online and in-store, then adjust their marketing strategy to suit individual customers relatively easily. 20% of businesses currently use their app for branding purposes while 30% use it primarily for revenue creation.
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Half of businesses use their app to provide some sort of support or customer engagement. In the future, app development is going to cover all three fundamental purposes.
  • You increase customer retention by providing more personal service.
  • Apps elicit more frequent purchases than mobile websites, leading to greater profit.
  • Mobile apps are designed to complement mobile websites, not compete with them.
  • They are the value-added extra that sets your business apart from the competition.

What does the future hold?
Mobile apps are not just another place to sell your products. The amount of revenue generated from mobile apps is set to increase from just over $41 billion in 2015 to a staggering $101 billion by 2020, with Android platform Google Play being one of the primary drivers. Non-game apps are expected to grow by 23% by the end of the decade.
The mobile website vs mobile app debate is over. The cost of mobile apps has come down considerably, putting them ahead of the game. Customers are beginning to spend more time on apps as their trust in the technology grows. Yes, there will be customers who prefer to use a standard website, but there are more and more who want the personalized experience that an app, if properly developed, can provide.
Additionally, Google is beginning to index mobile apps, inserting them into search results. That includes app-only content, which means marketing agencies across the globe face a new search engine optimization challenge.

Escaping the Doom of Agencies Working with Small Businesses
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For agencies looking to provide the best digital solutions to their clients and attract new ones, offering app development should certainly be part of their provision. That doesn’t mean websites have had their day—at least not quite yet. But adding mobile is a must if you want to provide businesses with the cover and potential opportunity they need.
Of course, everyone needs to be looking ahead to the future. This year is supposed to be the tipping point for virtual reality, and its impact on businesses and their customers will soon be revealed. All we know is that new things are on the horizon and agencies that provide a more holistic, forward-thinking approach will be the ones to survive into the next decade.

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8 Differences between Mobile Apps and Mobile Websites

22/3/2016

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80% of the devices used to search internet today are smart phones. 47% are tablets. For any business, in almost any industry or sector, it only seems reasonable to have a mobile marketing plan. But when it comes to that, most people get caught up in a superficial tussle between mobile websites and mobile apps. It might help to know the differences between the two and the ways in which they affect the purpose of each:
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  1. A website has inherently more scope than an app

The beauty of the twenty-first century is that sometimes it’s hard to tell the difference between lazy and efficient. And that’s just the way it is. We want to get more results for less input. Browsing websites is less work compared with downloading and using apps. In fact, websites come with a sense of trust. Users know that they can probably find the most important information about products on them. On the contrary, the department of trust is still not doing well for apps, thanks to developers who somehow decide to not include essential expectations of the user in the app. So all in all, a website targets more people because it’s the easy option, and because there’s more common ground in developer-user expectations in websites.

   2.   Apps are a litmus test for marketing success 

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The basic element in play here is the dependability of apps on an OS to run on. While apps need to be installed, websites simply need a one-for-all browser. Although a browser is an operating system of sorts, it isn’t that complicated. For the common internet user, it’s an app just like any other. Modern browsing has almost achieved its true essence; it doesn’t involve typing, instead it involves links which open new pages in new tabs. It really is browsing. And that’s the problem with browsing and with websites. If you just ran a marketing campaign and saw a surge in your website visits, it might not necessarily be a big deal. Why? Because the campaign might have brought a majority of “browsers”, people who like jumping from tab to tab, barely making purchases or buying subscriptions. On the other hand, an app is usually serious business. If a user has downloaded your app, he or she has taken a serious interest in what you have to offer. This goes on to show that through apps, you can really know how many people actually want to connect with your company because of your recent marketing.

  3.  Customer apps cost more – on both ends (Luckily, there are cheaper options) 
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The cursed part about apps is that they have to run on more than one platform.

Building an app might be easy if you choose a service like Miomobi Apps. But generally speaking, you’re going to have to pay your developer extra money for the same app to be developed for Android, iOS, and Windows and other Operating Systems. And if you decide to share the burden of cost with the consumer, the demand goes down. So it’s the sort of let down that has no fix. However, in the long run, an app may turn out to be a very profitable deal. Website development, on the other hand, won’t cost you so much. In fact, you may even choose to use a CMS with a minimal monthly or annual price.


  4.  Websites let you take a passive approach in sales, while apps allow you more active control

The thing with websites is, a viewer has to visit them to get any sort of message out of them. If someone’s not visiting your website, you can’t do much about it, other than putting ads or sending them emails, inviting them to your website. So basically, it’s a passive marketing approach.

​Whereas in apps, you can put up pop-up messages that catalog offers. More importantly, depending on the platform, apps are capable of self-launching and displaying offers or sales to the user. That can be a huge plus when you’re offering a sale on a product with high elasticity of demand. You won’t have to put extra ads for marketing; your app will take care of it.

  5.  Websites are great for customer discovery, whereas apps are better for customer retention
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Websites are a great option for landing new customers, given that they can be optimized to rank better in search engines and links can be shared across social media websites and forums.

If you want to get new customers to buy your product, it’s a reasonable assumption that they’d prefer buying it on the website rather than downloading an app they might not even know about already.

Apps, on the other hand, are great for retaining customers. A customer may choose to come back to your website, or not. There’s not much you can do about it other than sending promotional emails that end up in the “promotions” tab on their Gmail. But apps are magical in the way that they just lie right there, in front of the user’s eyes, daring him or her to tap the icon, and they’re more powerful in terms of what they can and cannot do.

Apps can send you analytics for each of your customers, so that you can offer them better, customized products and keep track of their purchasing patterns.


  6.  Customers spend more on websites

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According to a study, customers spend 1$ on websites for every 42.7 cents they spend on apps. This shows that customers are not willing to pay for a product without considering competition and discounted prices while using the mobile app. Somehow, they’re ready to do that when they use the mobile website to make the purchase. That probably has to do with the 7th point.


  7.  Customers spend more frequently on apps
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Studies show that people who regularly use their smart phones to make purchases prefer using mobile apps.

​The number of transactions that take place on mobile websites is much lower than the number of transactions taking place on mobile apps. That might be one reason that shoppers are willing to pay more on mobile websites; they don’t buy from there very often and don’t have a sense of entitlement of discount.
  • Related Article: Mobile App Users Are More Loyal than Mobile Website Visitors
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  8.  A website is a catalog. An app is retention and loyalty machine   

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If you’re thinking,"Should I get a mobile app or a mobile website for my mobile marketing strategy”, you might want to think again.

Apps and websites aren’t interchangeable.

The differences listed above do not try to prove that you should opt for one instead of the other.

In fact, they only try to help you with prioritizing things and setting reasonable expectations. For example, now that you know that websites have a higher reach than apps, you may decide to use your website for the pre-launch marketing of your product. You also know that websites are better for customer acquisition, so you might want to bring customers to the mobile site, earn their trust and direct them towards the app. In fact, you can create your own marketing strategy by using this list the way it suits you.

What most people overlook when it comes to the App vs. Site battle is that websites can be best utilized as catalogs for the products that the company offers. On the other hand, apps can be created to run efficiently the complex and dynamic functions that a user needs to carry out, like sending customized orders and other database related operations.
  • Related Article: Mobile App vs. Mobile Website – How to Decide?


If you’re thinking about going with either a mobile website or a mobile app, then, quite naturally, you are bound to miss out on the quirks of the other. To create a mobile marketing strategy that works in a smooth and rewarding manner, it’s very important that you associate your expectations and priorities with probable results.

In summary, mobile websites and mobile apps complement each other, so we strongly recommend having both.

​Mobile websites are great for customer discovery while mobile apps are great for customer loyalty and retention — all of this together creates a mobile strategy that will benefit any business.
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    Who am I?
    A short introduction of myself! My name is Paolo Benvenuto, and I've grown a passion for internet + mobile marketing, since the first of March, 2009. In 2012, I saw mobile marketing as the future trend for growth in mobile websites and mobile apps.  Among these,  my passion grew for SEM and SEO, Social Media and much more, managing company websites to achieve their goals in awesome increased sales, using web marketing strategies that proved to be successful.
    A few questions that could help you or your company are as follows:
    1. How do you market your product at present?
    2. Is it or what is working for you?
    3. What are the biggest challenges your business faces?
    4. Have you planned a system which will help your business grow?

    Italiano 

    Chi Sono?

    Sono Paolo Benvenuto, e mi occupo di internet e mobile marketing dal 01 Marzo del 2009.  Da Nov. del 2012 mi sono dedicato anche a realizzare siti e mobile apps. Ho una passione per SEM e SEO,   Social Media ed altro.
    Aiuto le imprese ad incrementare il loro fatturato usando strategie di marketing che hanno già avuto successo. 
    Domanda 1.
    In questo momento che tipo di marketing utilizzi per la tua impresa?
    Domanda 2. 
    Cosa funziona per te?
    Domanda 3.
    Quali sono le sfide più grandi che ha il tuo business?
    Domanda 4.
    Hai previsto un sistema per l'avvenire della crescita del tuo business?  

    Paolo Benvenuto, EzineArticles Basic PLUS Author
    View my profile on LinkedIn
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